Privacy Policy (Ontario, Canada)
Effective date: March 2025
Last updated: January 2026
Business name: Performance Exteriors INC. (“Performance Exteriors INC.”, “we”, “us”, “our”)
Website: www.performanceexteriors.ca
1) Scope
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, request a quote, book a service, or otherwise interact with us.
We operate in Ontario, Canada, and our privacy practices are designed to align with Canada’s private-sector privacy law (PIPEDA) and related guidance.
2) What we mean by “personal information”
“Personal information” means information about an identifiable individual (for example: name, email address, phone number, address, IP address, and details about your service request). It does not generally include business contact information used only to communicate with you in a business capacity (where applicable).
3) Who is responsible for privacy at [Business Name]
We have a designated privacy contact who is responsible for our compliance and for responding to questions and requests.
Privacy Contact: Ryan Larmand- Owner
Email: ryan@performanceexteriors.ca
Phone: 705-238-2441
Mailing Address:1543cLaughlin Falls Rd Coldwater ON, L0K 1E0
(PIPEDA requires accountability and that an organization be able to identify who oversees compliance.)
4) What we collect
Depending on how you interact with us, we may collect:
A. Information you provide directly
• Contact details (name, email, phone number)
• Property/service details (address, project details, preferred dates, photos you upload/send)
• Communication content (messages, emails, call notes)
• Billing/transaction details (if you pay us—often handled by a payment processor)
B. Information collected automatically
• Device and browser data (IP address, browser type, device identifiers)
• Website usage data (pages visited, clicks, time on page, referring/exit pages)
• Cookies and similar technologies (see Section 9)
C. Information from third parties (limited)
• If you reach us via ads or social platforms, we may receive campaign/attribution data (typically aggregated or pseudonymous).
• If someone refers you, we may collect what they provide (e.g., your name and contact details).
5) Why we collect it (purposes)
We collect and use personal information for purposes such as:
• Providing quotes, scheduling, delivering services, and customer support
• Communicating with you (including responding to inquiries)
• Improving our website, services, and customer experience
• Marketing and advertising (where permitted—see Section 8)
• Security, fraud prevention, and protecting our business
• Legal, regulatory, insurance, and record-keeping obligations
Under PIPEDA, organizations must identify purposes and obtain meaningful consent, with collection limited to what’s necessary.
6) Consent
By providing personal information to us, you consent to our collection, use, and disclosure of it as described in this Privacy Policy, subject to legal and contractual restrictions.
We aim to obtain meaningful consent by being clear about what we collect, why we collect it, and how it’s used. You can withdraw consent at any time (Section 11), though withdrawal may affect our ability to provide services.
7) How we share (disclose) your information
We do not sell your personal information.
We may share personal information with:
• Service providers who help us run our business (e.g., website hosting, CRM, email/SMS tools, analytics, scheduling, payment processing, cloud storage). They are only permitted to use your information to provide services to us and must protect it.
• Subcontractors/trades involved in delivering services (only what’s needed to perform work).
• Professional advisors (lawyers, accountants, insurers) as needed.
• Authorities where required by law or to protect rights/safety (e.g., court order).
PIPEDA makes organizations responsible for personal information handled by third-party processors and expects “comparable protection” through contracts/controls.
8) Marketing communications (Email/SMS) + CASL
If you opt in (or where permitted under applicable law), we may send you marketing messages (promotions, reminders, tips, updates).
Canada’s Anti-Spam Legislation (CASL) generally requires consent to send commercial electronic messages and requires a working unsubscribe mechanism. You can unsubscribe at any time using the link in our emails or by contacting us.
Tip (recommended): Use unchecked boxes for marketing opt-in on your forms (no pre-checked consent).
9) Cookies, analytics, and online advertising
We may use cookies and similar technologies to:
• Enable core website functions
• Remember preferences
• Understand website traffic and performance (analytics)
• Measure advertising effectiveness
You can control cookies through your browser settings and, where available on our site, through any cookie banner/preferences tool. Some features may not function properly if cookies are disabled.
(Meaningful consent guidance emphasizes clarity and user understanding, especially for online tracking.)
10) Data retention
We keep personal information only as long as necessary for the purposes described above, and to meet legal, accounting, and contractual requirements. After that, we securely delete, destroy, or anonymize it.
(Limiting retention is part of PIPEDA’s fair information principles.)
11) Your rights: access, correction, and withdrawal of consent
You may request:
• Access to the personal information we hold about you
• Correction of inaccuracies
• Withdrawal of consent (subject to legal/contract limits)
To make a request, contact our Privacy Contact (Section 3). We may need to verify your identity before responding.
12) Safeguards (how we protect information)
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information, which may include:
• Access controls and least-privilege permissions
• Secure cloud services and reputable vendors
• Encryption in transit where available (HTTPS)
• Staff/vendor confidentiality expectations
• Secure disposal practices
No method of transmission or storage is 100% secure, but we work to protect your information.
13) Breach response
If there is a breach of security safeguards involving personal information that poses a real risk of significant harm, we will take steps consistent with applicable law, which may include notifying affected individuals and reporting to the Office of the Privacy Commissioner of Canada (OPC).
14) International transfers
Some of our service providers may store or process information outside Canada (for example, in the United States). When information is processed outside Canada, it may be subject to the laws of that jurisdiction. We use contractual and other measures intended to provide a comparable level of protection while the information is being processed by a third party.
15) Children’s privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
16) Links to other websites
Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
17) Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when changes were made. If changes are material, we will take reasonable steps to notify users (for example, by posting a notice on our website).
18) Contact us
Questions, requests, or complaints about privacy can be directed to:
Privacy Contact: Ryan Larmand - Owner
Email: ryan@performanceexteriors.ca
Phone: 705-238-2441
Mailing Address:1543 Laughlin Falls Rd Coldwater ON, L0K 1E0
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (OPC).